CSM Summer Internship

Skoolix’ Customer Success Management team in Alexandria, is looking for active and skillful fresh graduates, with the following requirements:


  • Class 2023-2024, Business/Marketing major or equivalent.
  • Fluency in English, written & spoken.
  • Advanced Communication Skills.
  • High level of organisational skills.
  • Advanced Knowledge of Microsoft Office tools (Word, Excel & PowerPoint).

Customer Success Manager

Skoolix is looking for a ” Customer Success Manager ” with the following requirements.

Roles and Responsibilities:

  • Serve as the lead point of contact for all customer account management matters.
  • Address all customer-related queries on time.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Provide Skoolix’ team with the customers’ feedback to help identify potential new features or enhancements.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Identify opportunities to expand relationships with existing customers.
  • Assist with challenging client requests or issue escalations as needed.

Required Skills/Experience:

  • A degree in Business Administration, Information Systems or Computer Engineering.
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Solid technology background with knowledge of the mobile apps’ ecosystem.
  • Fluent in spoken and written English.
  • Great verbal and written communication skills.
  • Communicate effectively in both business and technical contexts.
  • Juggle multiple priorities with competing deadlines.
  • Process-oriented with problem-solving skills.
  • Excellent listening, negotiation and presentation abilities.

Sales Specialist

Skoolix is looking for a ” Sales Specialist ” with the following requirements.

Roles and Responsibilities:

  • Planning and making visits to customers to sell our products and teach prospects about our products.
  • Building and analyzing potential and current user databases to identify new opportunities and growth strategies across different regions.
  • Analyzing customer needs and delivering all requests to the designated team in a timely manner.
  • Maintaining good long-term relations with customers to ensure maximum user satisfaction.
  • Delivering and handling customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Executing the full sales cycle to ensure the efficiency of our sales operations, that includes, cold acquisition calls/visits, conducting product demos, closing and signing deals.
  • Providing regular updates to management by submitting activity and result reports to track the performance and the achievement levels.
  • Leading the upselling to increase profit margins.
  • Achieving the required monthly and annual targets to achieve the company’s overall objectives.
  • Maintaining complete documentation and financial records for all product and client activities to keep track of the clients’ profiles and history.
  • Attending events, exhibitions, conferences, and meetings to present company’s objectives, products, and vision.

Required Skills/Experience:

  • BS/MS degree in business administration or a related field.
  • 1–3 years of relevant experience in sales, preferably in e-learning, digital education, education, and IT sectors.
  • Fluency with English language, (fluency with other languages is a plus).
  • Excellent technical aptitude.
  • Knowledge of the principles and practices of sales.
  • Knowledge of customer service principles.
  • Knowledge of basic business principles.
  • Proven track record of achieving sales targets.
  • Excellent communication skills.
  • Exceptional presentation and negotiation skills.
  • Accuracy and attention to detail.
  • Customer service oriented.
  • Problem-solving skills.
  • Emotional stability and adaptability.
  • Collaborative and influential.
  • Ability to work within a team.