Lead Generation Specialist

Skoolix is looking for “Lead Generation Specialist” in Cairo, with the below requirements

Roles and Responsibilities:

  • Strategic Outreach: Conduct outreaches per month through a mix of cold calling, personalized emailing, LinkedIn networking, and meetings.
  • Meeting Coordination: Schedule high-quality meetings for the closer, ensuring all logistical details are handled.
  • Lead Profiling: Identify and qualify new leads by researching school structures and identifying key decision-makers.
  • Detailed Reporting: Maintain an immaculate CRM database. After every call or visit, provide a detailed report outlining the school’s pain points, current tools, and the “vibe” of the decision-maker.

Required Skills/Experience:

  • Communication Mastery: You have exceptional English skills (both written and verbal). You can write a compelling cold email and hold a sophisticated conversation with a school principal.
  • Industry Knowledge: You have a background in the education sector and understand the unique challenges schools face.
  • Tech-Forward Mindset: You love technology and can speak enthusiastically about digital solutions. Proficiency in HubSpot or other CRM tools is a major plus.
  • Operational Requirements: You possess a valid driver’s license and a reliable car for school visits.(Preferably)
  • Emotional Intelligence: You can read people well, handle rejection with a smile, and know how to pivot a conversation to find a “hook.”
  • Having a car is a plus.

Customer Success Manager (SaaS EdTech)

Skoolix is looking for a “Customer Success Manager” to own and elevate our customer journey, with the following requirements.

Roles and Responsibilities:

  • Support customers across key stages of their journey, including onboarding, adoption, and retention.
  • Act as the primary point of contact for customers, building strong and trusted relationships.
  • Drive successful onboarding experiences, ensuring customers achieve value quickly.
  • Monitor product usage and engagement to identify risks and opportunities.
  • Lead regular business reviews and strategic check-ins with key stakeholders.
  • Handle daily support requests from schools and ensure timely resolution.
  • Raise and follow up on tickets with the Product team for issues and feature requests.
  • Respond to “how-to” and product usage inquiries from customers.
  • Collaborate cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
  • Identify upsell and expansion opportunities while ensuring high customer satisfaction.
  • Develop scalable processes and playbooks to improve customer success outcomes.

Required Skills/Experience:

  • A degree in Business Administration, Information Systems or Computer Engineering.
  • 1-2 years of experience in Customer Success, Account Management, or similar roles, ideally in SaaS.
  • Experience in EdTech or working with schools/educational institutions is a strong plus.
  • Solid technology background with knowledge of the mobile apps’ ecosystem.
  • Fluent in spoken and written English/French.
  • Strong communication and stakeholder management skills
  • Communicate effectively in both business and technical contexts.
  • Data-driven mindset with the ability to interpret usage metrics and health indicators.
  • Juggle multiple priorities with competing deadlines.
  • Proven ability to manage multiple accounts and priorities effectively.
  • Problem-solver with a proactive, ownership-driven attitude.
  • Excellent listening, negotiation and presentation abilities.