Account Management Team Lead

Skoolix is looking for a “Account Management Team Lead” in Alexandria, with the following requirements.

Roles and Responsibilities:

  • Owns clients retention process.
  • Responsible for contract renewals.
  • Leads the account management team toward maximising the retention rate for their accounts.
  • Responsible for efficiency of schools’ trainings, based on customer’s feedback and different target audience.
  • Tracks customer satisfaction with different metrics.
  • Owns team processes to achieve higher efficiency.
  • Tracks team’s allocation, and utilisation.
  • Leads solving customer’s problems on all accounts.
  • Training the account management team members.
  • Reports technical issues to tech team, tracking progress and updating customers.
  • Shares customers’ and market’s needs to other teams.
  • Act as 2nd level of escalation for customers if needed.

Required Skills/Experience:

  • BS/MS degree in business administration or a related field.
  • 7+ years of overall work experience.
  • At least 2+ years of experience in managerial roles.
  • Training and presentation skills.
  • Commitment and ownership.
  • Time management efficiency.
  • Problem Solving (technical and non-technical).
  • Handling Stress.
  • Meeting Deadlines.
  • Negotiation skills.
  • Flexibility.

Account Manager  for Schools and Educational institutes

Skoolix is looking for a ” Account Manager ” with the following requirements.

Roles and Responsibilities:

  • Serve as the lead point of contact for all customer account management matters.
  • Address all customer-related queries on time.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Provide Skoolix’ team with the customers’ feedback to help identify potential new features or enhancements.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Identify opportunities to expand relationships with existing customers.
  • Assist with challenging client requests or issue escalations as needed.

Required Skills/Experience:

  • A degree in Business Administration, Information Systems or Computer Engineering.
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Solid technology background with knowledge of the mobile apps’ ecosystem.
  • Fluent in spoken and written English.
  • Great verbal and written communication skills.
  • Communicate effectively in both business and technical contexts.
  • Juggle multiple priorities with competing deadlines.
  • Process-oriented with problem-solving skills.
  • Excellent listening, negotiation and presentation abilities.