Customer Success Manager

Skoolix is looking for a ” Customer Success Manager ” with the following requirements.

Roles and Responsibilities:

• Serve as the lead point of contact for all customer account management matters.
• Address all customer-related queries on time.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Provide Skoolix’ team with the customers’ feedback to help identify potential new features or enhancements.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Identify opportunities to expand relationships with existing customers.
• Assist with challenging client requests or issue escalations as needed.

Required Skills/Experience:

• A degree in Business Administration, Information Systems or Computer Engineering.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Solid technology background with knowledge of the mobile apps’ ecosystem.
• Fluent in spoken and written English.
• Great verbal and written communication skills.
• Communicate effectively in both business and technical contexts.
• Juggle multiple priorities with competing deadlines.
• Process-oriented with problem-solving skills.
• Excellent listening, negotiation and presentation abilities.