Account Management Team Lead

Skoolix is looking for a “Account Management Team Lead” in Alexandria, with the following requirements.

Roles and Responsibilities:

• Owns clients retention process.
• Responsible for contract renewals.
• Leads the account management team toward maximising the retention rate for their accounts.
• Responsible for efficiency of schools’ trainings, based on customer’s feedback and different target audience.
• Tracks customer satisfaction with different metrics.
• Owns team processes to achieve higher efficiency.
• Tracks team’s allocation, and utilisation.
• Leads solving customer’s problems on all accounts.
• Training the account management team members.
• Reports technical issues to tech team, tracking progress and updating customers.
• Shares customers’ and market’s needs to other teams.
• Act as 2nd level of escalation for customers if needed.

Required Skills/Experience:

• BS/MS degree in business administration or a related field.
• 7+ years of overall work experience.
• At least 2+ years of experience in managerial roles.
• Training and presentation skills.
• Commitment and ownership.
• Time management efficiency.
• Problem Solving (technical and non-technical).
• Handling Stress.
• Meeting Deadlines.
• Negotiation skills.
• Flexibility.