{"id":6166,"date":"2023-03-27T20:27:35","date_gmt":"2023-03-27T18:27:35","guid":{"rendered":"https:\/\/skoolix.app\/?post_type=awsm_job_openings&#038;p=6166"},"modified":"2026-04-20T15:48:17","modified_gmt":"2026-04-20T13:48:17","slug":"customer-success-manager-saas-edtech","status":"publish","type":"awsm_job_openings","link":"https:\/\/skoolix.app\/ar\/careers\/%d9%85%d8%af%d9%8a%d8%b1-%d8%ae%d8%af%d9%85%d8%a9-%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/","title":{"rendered":"Customer Success Manager (SaaS EdTech)"},"content":{"rendered":"<p>Skoolix is looking for a &#8220;<strong>\u0645\u062f\u064a\u0631 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621<\/strong>&#8221; to own and elevate our customer journey, with the following requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#2745d8\">\u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support customers across <strong>key stages of their journey<\/strong>, including onboarding, adoption, and retention.<\/li>\n\n\n\n<li>Act as the <strong>primary point of contact<\/strong> for customers, building strong and trusted relationships.<\/li>\n\n\n\n<li>Drive successful onboarding experiences, ensuring customers achieve value quickly.<\/li>\n\n\n\n<li>Monitor product usage and engagement to identify risks and opportunities.<\/li>\n\n\n\n<li>Lead <strong>regular business reviews<\/strong> and strategic check-ins with key stakeholders.<\/li>\n\n\n\n<li>Handle <strong>daily support requests<\/strong> from schools and ensure timely resolution.<\/li>\n\n\n\n<li>Raise and follow up on <strong>tickets with the Product team<\/strong> for issues and feature requests.<\/li>\n\n\n\n<li>Respond to <strong>\u201chow-to\u201d and product usage inquiries<\/strong> from customers.<\/li>\n\n\n\n<li>Collaborate cross-functionally with Product, Sales, and Support teams to advocate for customer needs.<\/li>\n\n\n\n<li>Identify upsell and expansion opportunities while ensuring high customer satisfaction.<\/li>\n\n\n\n<li>Develop scalable processes and playbooks to improve customer success outcomes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#2745d8\">\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \/ \u0627\u0644\u062e\u0628\u0631\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0634\u0647\u0627\u062f\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0623\u0648 \u0646\u0638\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0647\u0646\u062f\u0633\u0629 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631.<\/li>\n\n\n\n<li>1-2 years of experience in <strong>Customer Success, Account Management, or similar roles<\/strong>, ideally in SaaS.<\/li>\n\n\n\n<li>Experience in <strong>EdTech<\/strong> or working with schools\/educational institutions is a strong plus.<\/li>\n\n\n\n<li>\u062e\u0644\u0641\u064a\u0629 \u062a\u0642\u0646\u064a\u0629 \u0635\u0644\u0628\u0629 \u0645\u0639 \u0645\u0639\u0631\u0641\u0629 \u0628\u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0628\u064a\u0626\u064a \u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u062c\u0648\u0627\u0644.<\/li>\n\n\n\n<li>Fluent in spoken and written English\/French.<\/li>\n\n\n\n<li>Strong communication and stakeholder management skills<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644 \u0641\u064a \u0643\u0644 \u0645\u0646 \u0627\u0644\u0633\u064a\u0627\u0642\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0641\u0646\u064a\u0629.<\/li>\n\n\n\n<li>Data-driven mindset with the ability to interpret usage metrics and health indicators.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0648\u0641\u064a\u0642 \u0628\u064a\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u062f\u062f\u0629 \u0648\u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0627\u0644\u0645\u062a\u0646\u0627\u0641\u0633\u0629.<\/li>\n\n\n\n<li>Proven ability to manage multiple accounts and priorities effectively.<\/li>\n\n\n\n<li>Problem-solver with a proactive, ownership-driven attitude.<\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u0645\u0645\u062a\u0627\u0632\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0648\u0627\u0644\u062a\u0641\u0627\u0648\u0636 \u0648\u0627\u0644\u0639\u0631\u0636.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Skoolix is looking for a &#8220;Customer Success Manager&#8221; to own and elevate our customer journey, with the following requirements. Roles and Responsibilities: Required Skills\/Experience:<\/p>","protected":false},"author":1,"template":"","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"class_list":["post-6166","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-business","job-category-operations","job-type-full-time","job-location-alexandria","job-location-cairo","job-priority-immediate-hire"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/skoolix.app\/ar\/wp-json\/wp\/v2\/awsm_job_openings\/6166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skoolix.app\/ar\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/skoolix.app\/ar\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/skoolix.app\/ar\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skoolix.app\/ar\/wp-json\/wp\/v2\/media?parent=6166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}