Commercial Lead/Director

Skoolix is looking for a ” Commercial Lead/Director ” with the following requirements.

المهام والمسؤوليات:

  • Develop and execute the annual and quarterly customer acquisition strategy.
  • Identify and prioritize new markets, school segments, and acquisition opportunities.
  • Define revenue, school acquisition, and student acquisition targets and translate them into actionable team targets.
  • Build the commercial roadmap for entering new geographies and market segments.
  • Continuously evaluate acquisition channels, market opportunities, pricing, and commercial models.
  • Lead and develop the Sales team and establish a high-performance acquisition culture.
  • Own the complete new-business sales funnel from prospecting to signed contract.
  • Establish clear sales processes, targets, activity standards, and performance metrics.
  • Lead Marketing in developing campaigns that generate qualified acquisition opportunities.
  • Align Marketing and Sales around common acquisition targets and funnel metrics.
  • Identify the channels and campaigns that generate the highest-quality opportunities.
  • Research and identify attractive markets and customer segments.
  • Develop market-entry strategies and acquisition plans for new territories.
  • Establish and maintain a clear commercial dashboard.
  • Review performance regularly and take corrective action when targets are not being achieved.
  • Use commercial data to continuously improve acquisition efficiency.

المهارات / الخبرة المطلوبة:

  • 7+ years of experience in Sales, Business Development, Commercial, Growth, or a related field.
  • Proven experience leading B2B customer acquisition.
  • Proven track record of growing revenue through acquiring new customers.
  • Experience managing and developing sales teams.
  • Experience working closely with Marketing to generate and convert demand.
  • Experience launching into new markets, segments, or territories.
  • Strong understanding of B2B sales funnels, pipeline management, forecasting, and CRM.
  • Strong negotiation and enterprise sales skills.
  • Strong analytical and commercial decision-making abilities.
  • Experience working with measurable revenue and acquisition targets.

Strongly Preferred:

  • Experience in SaaS, EdTech, technology, education, or another recurring-revenue business.
  • Experience selling to schools, educational institutions, enterprises, or other organizations with multiple decision-makers.
  • Experience expanding into new geographic markets.
  • Experience building acquisition processes from an early or growth-stage environment.
  • Existing understanding of the education technology market and its buying process.

Customer Success Manager (SaaS EdTech) – Sourcing

Skoolix is looking for a “مدير خدمة عملاء” to own and elevate our customer journey, with the following requirements.

المهام والمسؤوليات:

  • Support customers across key stages of their journey, including onboarding, adoption, and retention.
  • Act as the primary point of contact for customers, building strong and trusted relationships.
  • Drive successful onboarding experiences, ensuring customers achieve value quickly.
  • Monitor product usage and engagement to identify risks and opportunities.
  • Lead regular business reviews and strategic check-ins with key stakeholders.
  • Handle daily support requests from schools and ensure timely resolution.
  • Raise and follow up on tickets with the Product team for issues and feature requests.
  • Respond to “how-to” and product usage inquiries from customers.
  • Collaborate cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
  • Identify upsell and expansion opportunities while ensuring high customer satisfaction.
  • Develop scalable processes and playbooks to improve customer success outcomes.

المهارات / الخبرة المطلوبة:

  • شهادة في إدارة الأعمال أو نظم المعلومات أو هندسة الكمبيوتر.
  • 1-2 years of experience in Customer Success, Account Management, or similar roles, ideally in SaaS.
  • Experience in EdTech or working with schools/educational institutions is a strong plus.
  • خلفية تقنية صلبة مع معرفة بالنظام البيئي لتطبيقات الجوال.
  • Fluent in spoken and written English/French.
  • Strong communication and stakeholder management skills
  • التواصل بشكل فعال في كل من السياقات التجارية والفنية.
  • Data-driven mindset with the ability to interpret usage metrics and health indicators.
  • التوفيق بين الأولويات المتعددة والمواعيد النهائية المتنافسة.
  • Proven ability to manage multiple accounts and priorities effectively.
  • Problem-solver with a proactive, ownership-driven attitude.
  • قدرات ممتازة في الاستماع والتفاوض والعرض.